Privacy Policy

1. Introduction

BOSS Moving ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our moving services or visit our website. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Moving Details: Pick-up and delivery addresses, inventory lists, moving dates, and special requirements
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Communication Records: Emails, phone calls, and correspondence related to your move
• Website Usage Data: IP address, browser type, pages visited, and interaction data

3. How We Use Your Information

We use your personal information to:

• Provide and coordinate moving services
• Process payments and send invoices
• Communicate with you about your move
• Send service updates and confirmations
• Improve our services and customer experience
• Comply with legal obligations
• Respond to inquiries and provide customer support

4. Data Protection & Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and restricted access to personal data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Disabling cookies may affect some functionality of our website.

6. Third-Party Services

We may share your information with trusted third parties who assist us in operating our business, such as payment processors, insurance providers, and technology service providers. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.

7. Your Privacy Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for certain data processing activities
• File a complaint with the Office of the Privacy Commissioner of Canada

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Moving records are typically retained for 7 years for legal and accounting purposes.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: